At Tifiori, we excel at reinforcing excellent service. Our team loves helping people find their perfect bouquets and plants online. We are proud to bring this creativity and experience digitally in partnership with over 200 local florists in Belgium.
We want to do everything in our power to make our customers' shopping experience for flowers and plants fun - after all, shopping should be fun, not a hassle! That's why we do everything we can to give our customers the best experience.
1. Customer Support Representative
To further support our growth and expand service to our customers, we are looking for a Customer Support Representative.
Do your friends describe you as friendly, patient and flexible? Are you a real problem solver and feel like you have the upper hand in every situation? Then be sure to read on!
We are looking for a Customer Support Representative to support us with our online platform. Your primary role will be to answer phones and emails from customers, follow up on orders and resolve any issues. You will be the link between our online platform, the suppliers and the customers.
Your main responsibilities:
- Follow up all incoming orders
- Following up on all communication platforms (phones, mails, website,...)
- Make contact with customers
- Helping customers with orders
- Assisting suppliers
- Ensuring that each customer receives his/her order on time
- Have tremendous powers of persuasion and a problem solver mindset
- Are flexible
- Possess communication skills that promote strong relationships with suppliers and customers
- Are full of energy and act pro-actively
- Have a positive attitude, are social and customer-oriented
- Are fluent in Dutch and French. Good knowledge of English is a plus
What we offer:
- You will join a driven team and a vibrant work environment where collaboration, learning from each other and customer focus are of great importance.
- The position offers a lot of variety and challenges. No two days will be the same!
- A challenging and rewarding job based in Antwerp.
Convince us that you are the right person to take Tifiori to the next level and contact us at email@example.com